Your questions, answered

We organize private trips to some of East Java’s most remarkable natural attractions, including Mount Bromo, Ijen Crater, Madakaripura Waterfall, and Tumpak Sewu Waterfall. We can also arrange personalized itineraries based on your travel plans and interests.

All our tours are arranged on a private basis. Your booking is reserved for you and your travel companions, so you will not be combined with an unrelated group.

Our packages are designed to simplify your journey by coordinating the services listed in your selected tour inclusions.

Yes. We understand that every traveler has different priorities. You can discuss preferred destinations, additional stops, activity levels, and other special requests with our team before confirming your reservation. Any changes will depend on feasibility, availability, and applicable additional charges.

An early departure gives you a better opportunity to reach the sunrise viewpoint before it becomes crowded. Weekends, public holidays, and peak travel periods can attract large numbers of visitors, so starting ahead of the main crowds can make the experience more comfortable.

We provide air-conditioned vehicles that are maintained for tourist transportation. The vehicle assigned to your booking will depend on your group size and the arrangements included in your chosen package.

Yes. You may request accommodation at a hotel of your choice. Please inform us before booking so we can check whether the location can be included in your itinerary. Additional transportation or accommodation charges may apply.

Your accommodation will follow the hotel arrangements specified in your selected package. Please review the relevant tour inclusions for the available options. You can also share any accommodation preferences with our team before your booking is finalized.

Meal arrangements depend on the inclusions of your selected package. We aim to accommodate dietary preferences and food allergies wherever possible, but options may be limited in remote destinations.

Please tell us about any allergies, dietary restrictions, or special meal requirements when making your reservation. We will advise you about the arrangements that can be made.

Breakfast is included in the tour packages described as providing this benefit in their inclusions. Please check your specific package details to confirm which meals are covered.

Travel insurance is not a booking requirement under our standard FAQ policy, but we strongly encourage guests to obtain suitable coverage. Consider a policy that includes medical emergencies, injuries, trip cancellations, and loss or damage to personal belongings.

Yes, luggage can generally remain in the vehicle while you explore the destinations included in your itinerary. However, we recommend keeping passports, cash, electronics, jewelry, and other valuables with you rather than leaving them unattended in the car.

Your guide is scheduled to contact you before the day of your trip through WhatsApp or WeChat. Make sure the contact details provided during booking are correct and that you can receive messages through your preferred communication channel.

For booking questions, itinerary requests, or additional information, you can contact our team through either of the following channels: